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Service packages


As a VirtaMed customer you'll never have to talk to a call center: we promise a global free phone number directly to our experts and a 100% response rate. All our support team members have a pragmatic can-do attitude, so instead of making you jump through bureaucratic hoops we simply get the job done. To make your life even more care-free we have additional service packages tailored specifically for hospitals and training centers.
We offer two packages: Silver is the cost-effective way to get rewarded for handling the simulator with care and to protect your initial investment; Gold is the all-inclusive, no-questions-asked solution to minimize downtime and to maximize simulator potential.

Maximize simulator potential

Protect your investment

Price¹ 9%¹ 6%¹
Phone & email support hours Mon–Fri 7 AM–7 PM Mon–Fri 9 AM–5 PM
Support response time < 6 hours < 24 hours
Remote online support session < 24 hours < 48 hours
Software updates
Repair of caddy, computer, medical tools
Anatomical model refurbishment For a fee
Replaceable parts ² For a fee
Substitute part during repair For a fee
Shipping costs One way
Hardware repair time < 2 weeks < 3 weeks
New hardware parts -15% -5%
Access to VirtaMed Online Library
Introductory Support Webinar
Initial Curriculum Integration Training Session For a fee
Preventive maintenance For a fee
¹ Portion of the simulator purchase value; paid annually. Discount for longer service contracts available.
² E.g. hip model skin, IUD, Essure handle; max 2 / part / year