As a VirtaMed customer you'll never have to talk to a call center: we promise a global free phone number directly to our experts and a 100% response rate. All our support team members have a pragmatic can-do attitude, so instead of making you jump through bureaucratic hoops we simply get the job done.
To make your life even more care-free we have additional service packages tailored specifically for hospitals and training centers. We offer two packages: Silver is the cost-effective way to protect your initial investment and to ensure your simulator is always up to date with the newest technology; Gold is the all-inclusive, no-questions-asked solution to minimize downtime and to maximize simulator potential.
Maximize simulator potential
Protect your investment
|Phone & email support hours||Mon–Fri 24/5||Mon–Fri 9 AM–5 PM|
|Initial support response time||< 6 hours||< 24 hours|
|Remote online support session||< 24 hours||< 72 hours|
|Repair of caddy, computer, medical tools||✓||✓|
|Repair of anatomical model||✓|
|Consumable components ¹||✓|
|Rapid exchange service & shipping||✓|
|Mail-in repair service||✓|
|Discount on future simulation models||-15%||-5%|
|Access to courses & curriculum library||✓||✓|
|Introductory support webinar||✓||✓|
|Assistance with curriculum integration||✓|
|Annual remote checkup service||✓|
¹ hip model inserts, intrauterine devices (IUD), catheters
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