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Customer service and support


As a VirtaMed customer you'll never have to talk to a call center: we promise a global free phone number directly to our experts and a 100% response rate. All our support team members have a pragmatic can-do attitude, so instead of making you jump through bureaucratic hoops we simply get the job done.
To make your life even more care-free we have additional service packages tailored specifically for hospitals and training centers. We offer two packages: Silver is the cost-effective way to protect your initial investment and to ensure your simulator is always up to date with the newest technology; Gold is the all-inclusive, no-questions-asked solution to minimize downtime and to maximize simulator potential.

Maximize simulator potential

Protect your investment

Phone & email support hours ¹ Mon–Fri 24/5 Mon–Fri 9 AM–5 PM
Initial support response time < 6 hours < 24 hours
Remote online support session < 24 hours < 72 hours
Software updates
Repair of caddy, computer, medical tools
Repair of anatomical model  
Consumable components ²  
Rapid exchange service & shipping  
Mail-in repair service  
Discount on future simulation models -15% -5%
Access to courses & curriculum library
Introductory support webinar
Assistance with curriculum integration  
Annual remote checkup service  
¹ excluding local holidays
² hip model inserts, intrauterine devices (IUD), catheters
Are you interested in a service package?

Are you looking to get in touch with our support?