Customer support

Customer support

Do you have questions about our simulators, or do you need assistance on handling your VirtaMed simulator? Don't hesitate to ask! 

If you want us to take a closer look at your simulator, please follow the steps below.

Contact our support

Does your simulator require maintenance? Contact our support engineers.

Global customers:
+800 847 826 33 (International Free Call)
or: +41 44 542 9110

US customers: 
+1 844 746 4357


Get RMA number

In case your system needs closer attention, our support engineers will give you a specific support number, the so-called Return Merchandise Authorisation, along with other key information regarding shipping. Kindly remember to always refer to this number and any further identifying information when communicating with us about the issue, so the process will be even faster!

Send items to support

Send your items for maintenance only after you have received the RMA number. Remember to clearly state the number in the shipment!

Help & support

Schedule an appointment with our Help & Support team.