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Customer support

(only in english)
Do you have questions about our simulators, or do you need assistance on handling your VirtaMed simulator? Don't hesitate to ask! If you want us to take a closer look at your simulator, please follow the steps below.

1.Contact our support

Does your simulator require maintenance? Contact our support engineers.

US customers: 
+1 844 746 4357

Global customers:
+800 847 826 33
(International Freecall)


2.Get RMA number

In case your system needs closer attention, our support engineers will give you a specific support number, the so-called Return Merchandise Authorisation, along with other key information regarding shipping. Kindly remember to always refer to this number and any further identifying information when communicating with us about the issue, so the process will be even faster!

3.Send items

to support
Send your items for maintenance only after you have received the RMA number. Remember to clearly state the number in the shipment!